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US shipping

Your order will usually be shipped within 1-2 business days for delivery within the USA. When you have finished shopping please add one of the following shipping charges that corresponds to your cart total:
Order total Standard S/H
 
< $30 $3.99
$30 - $60 $5.99
> $60 - $90 $7.99
> $90 -$200 Free!
> $200 Contact us



US shipping transit times
  • Standard - USPS First Class Mail: 2-6 business days, excluding holidays
  • Business days are Monday through Friday, excluding holidays determined by carriers
  • Alaska and Hawaii: items may require an additional day for delivery

US returns and exchanges

You, our customer, are most important to us and we want you to be totally satisfied with your purchase. We will be happy to exchange or refund your order if you send us the un-used items in re-sellable condition along with the packing and sales slips within 14 days after you received your purchase less shipping costs. Please e-mail returns@edelweissbotanicals.com for a return merchandise authorization number (RMA) that needs to be included.

For your protection, please ship your package prepaid insured by US mail, FedEx, or UPS. We are not responsible for returned packages lost in the mail. C.O.D. returns are not accepted. We will credit your original credit card (less the shipping charges) within 4 weeks of receipt. Shipping, handling, and return charges are not refundable.

We will not question you on the reason for return; however, we would appreciate it if you could provide a short explanation (although not necessary for the return) to help us better understand our customers and assist in the development of better products.

 
 Edelweiss Botanicals © 2004